Shipping policy

Where We Deliver

Good news: we ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. No international shipping at this time, so if you are outside the US, we are not able to get a rainfall shower head to you yet. For everyone within the US, your order is on its way.

Processing Your Order

We keep things moving fast. Orders are processed in 1-3 business days (Monday to Friday, excluding public holidays). That means from the moment you hit buy, your shower head is being prepped within that window. After processing, we hand it to the carrier and you are one step closer to a better shower.

Shipping Costs and Delivery Times

We offer one straightforward shipping option: Standard at $15. Delivery takes 7-14 business days from the ship date. Remember, these windows are estimates in business days and are not guaranteed. Weather, carrier delays, and other surprises can push things out, but we will always aim to get it to you as fast as possible.

Tracking Your Package

Once your order ships, we email your tracking number right away. We use trusted carriers - USPS, UPS, and FedEx - so you can follow your package from our shelf to your door. If you do not see the email, check your spam folder, and if it is still missing, reach out to us at support@fugas.shop and we will resend it.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, you must report it within 48 hours of the delivery date. That window is tight, so please inspect your package as soon as it lands. When you report, include your order number and a description of the issue. We will work with the carrier to resolve it.

Incorrect Address? Act Fast.

Double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address supplied by you. If you spot a mistake, contact support immediately to try to correct it before dispatch. Once the package is on its way, we cannot change the destination. Email support@fugas.shop as soon as you realize something is off.

Questions?

For any shipping question, big or small, our team is here. Reach us at support@fugas.shop and we will get back to you with a straight answer. Happy showering!